Advantage Homes Website Privacy Notice
This privacy notice discloses the privacy practices for our Advantage Homes website at http://www.advantagehomes.com. This privacy notice applies solely to information collected by this web site. This notice will inform you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
We only collect enough information from you to respond to your requests for information and to help you find a new home. Advantage Homes has a hard-earned reputation for honesty and fairness in our dealings with our customers and suppliers. It is extremely important to us and to our business that we treat your personal information in a way that is secure, private, and very risk-averse. We encourage you to read how we handle your personal information. We encourage you to take charge of your personal information online.
1. Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone at any time under any circumstances. We will not contact third parties for information to augment or refine information you provide to us.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization beyond what is necessary to fulfill your request, for example, to run a credit report if you have asked to pre-qualify for a home loan online.
If we segregate email addresses, for example, to send an email about a special offer to visitors interested in our homes in San Jose, segregation will happen on the mail and web servers you used to submit your information request. Your data will be encrypted at all times. After we segregate email addresses based on location criteria, only the email addresses will be used with an email service provider. Once the email is sent, we will delete email addresses from the email service provider computers.
This approach for email delivery ensures your email address is used only as needed. This approach also ensures that any email you receive from us will be appropriate. If you are interested in our homes in Santa Rosa, for example, you will not be bothered with information about homes in San Diego.
Companies such as Earthlink, Comcast, and SBC that provide internet access assign unique IP (internet protocol) addresses to computers that connect to the internet through their networks. Unique addresses ensure that email, website, and other internet traffic reach their destination. These IP addresses often change and some internet providers such as AOL share IP addresses among their customers who access the internet. Therefore, IP addresses are of limited use and concern.
We collect IP addresses to improve the technical performance of our mail servers and website. IP addresses are never used to connect your personally identifiable information with your visitor activity online. Instead, we use IP addresses only when technical problems arise. For example, from time to time we receive blank email messages from our Request Information and Pre-Qualify forms. Tracking IP addresses help us to determine whether these blank messages are due to a system fault or a visitor clicking the submit button without completing the form.
We do use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies also help us to track and identify the interests of our users to enhance the experience of our site in a way that is anonymous. Usage of a cookie is never linked to any personally identifiable information on our site, for example, your email address, name, or location. If you are interested, we use NetTracker software to analyze our website activity.
Credit Report Providers
When visitors voluntarily submit a Pre-Qualification form online, we partner with another party to provide credit reports based on visitor provided information. If a visitor requests pre-qualification, we will share names or other contact information that is necessary for the third party to provide us with a credit report. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Surveys and Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary. You may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
2. Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via any email address or phone number given on our website:
* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.
We take numerous precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as your social security number), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. We also have set up our mail servers and web servers so that your personal data never travels unencrypted on the internet, for example, within an email.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need your information to perform a specific job (for example, to provide requested information) are granted access to personally identifiable information. Their access to your data is through encrypted web pages. Employees must use a personalized log in to see your data. The computers in which we store personally identifiable information are kept in a secure environment.
Email notifications generated as a result of your requests to us, that contain your personal information, never leave the web server or mail server where you submit them. Email notifications to you that tell you we have received your request never contain personal data other than your email address.
Finally, as a business that operates in California, we work hard to comply and stay current with all California state laws that protect your privacy online and offline. We have made significant efforts to ensure that we comply with state laws to handle your personal data in an appropriate manner that meets your information needs with as little risk as possible to your personal data.
4. How to Contact Us
Thank you for reading today and for your visits to our website and our sales offices. We appreciate your interest in our company. Please let us know how we can help you find an affordable home in California!